Improving Safety Through Partnering With Patients: Preoccupation With Failure

Authors

Abstract

One way of improving patient safety within healthcare organizations is by working to being highly reliable. High reliability organizations (HROs) are not ordinary. They are organizations that operate in highly complex environments for extended periods of time without serious accidents or catastrophic failures. HROs have developed ways of managing the unexpected more so than other organizations despite working in fast-paced, high-risk environments. Working toward unfailing excellence in patient safety and quality across all disciplines and services becomes a mainstay for extended periods of time. It’s important to understand how these HRO organizations navigate this journey.

Author Biographies

Naseema B. Merchant, MD, U.S. Department of Veterans Affairs Connecticut Healthcare System

Naseema Merchant (Naseema.Merchant@va.gov) is an academic hospitalist and pulmonologist, site director, internal medicine clerkship, and the physician champion for high reliability at the U.S. Department of Veterans Affairs Connecticut Healthcare System.

 

Jessica O’Neal, MSHA, U.S. Department of Veterans Affairs Connecticut Healthcare System

Jessica O’Neal is the high reliability organization lead champion at the U.S. Department of Veterans Affairs Connecticut Healthcare System. She is responsible for guiding the organization on the journey to becoming a high reliability organization.

Alfred Montoya, Jr., MHA, U.S. Department of Veterans Affairs Connecticut Healthcare System

Al Montoya is the medical center director for the U.S. Department of Veterans Affairs Connecticut Healthcare System. He also serves as the co-chair for the Veterans Health Administration High Reliability Organization Steering Committee.

John S. Murray, PhD, MPH, MSGH, RN, Cognosante, LLC

John Murray is a high reliability organization functional subject matter expert and leader coach to the Veterans Health Administration High Reliability Organization Support Team and contractor support to the Veterans Health Administration Office of Healthcare Transformation, Cognosante, LLC.

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Published

2021-09-17

How to Cite

Merchant, N. B., O’Neal, J., Montoya, Jr., A., & Murray, J. S. (2021). Improving Safety Through Partnering With Patients: Preoccupation With Failure. Patient Safety, 3(3), 53–55. Retrieved from https://patientsafetyj.com/index.php/patientsaf/article/view/high-reliability-va
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