Safe Healthcare For All Patients: Voices of the LGBTQ Community Seeking Safe and Inclusive Care
Keywords:LGBTQ, stigma, inclusive, safe, misgendered, marginalization, community, transgender
Members of the lesbian, gay, bisexual, transgender, and queer or questioning (LGBTQ) community have long described experiencing stigma and lack awareness and education about their needs in healthcare environments. These experiences often lead to anxiety and avoidance to seek further healthcare when needed. Delay or lack of treatment for medical and psychiatric symptoms is a patient safety issue that can lead to poor patient outcomes.
Growth and shifting of attitudes can come with open listening and seeking to gain perspective on how LGBTQ individuals view safe and inclusive care. The Patient Safety Authority (PSA) captured some of these voices in asking participants at the 2019 Philadelphia Trans Wellness Conference to share experiences they have had seeking healthcare. We share them here to broaden an ongoing dialogue and discuss initial steps healthcare facilities could take to improve the patient experience for LGBTQ individuals.
Institute of Medicine 2011. The Health of Lesbian, Gay, Bisexual, andTrans-gender People: Building a Foundation for Better Understanding. Washington, DC: The National Academies Press. https://doi.org/10.17226/13128
The Fenway Institute. Improving the Healthcare of Lesbian, Gay, Bisexu-al, and Transgender (LGBT) People: Understanding and Eliminating Health Disparities. Jan. 2016. https://www.lgbthealtheducation.org/publication/improving-the-health-care-of-lesbian-gay-bisexual-and-transgender-lgbt-people-understanding-and-eliminating-health-disparities/
Human Rights Campaign. Healthcare Quality Index 2019: Promoting Equitable and Inclusive Care forLesbian, Gay, Bisexual, Transgender and Queer Patients and Their Families. 2019. https://assets2.hrc.org/files/assets/resources/HEI-2019-FinalReport.pdf?ga=2.10755447.2119733569.1570248174-1514098497.1557278929
The Joint Commission. Advancing Effective Communication, Cultural Competence, and Patient- and Family-Centered Care for the Lesbian, Gay, Bisexual, and Transgender (LGBT) Community: A Field Guide. Oak Brook, IL,Oct. 2011. https://www.jointcommission.org/-/media/enterprise/tjc/imported-resource-assets/documents/lgbtfieldguide_web_linked_ver-pdf.pdf?db=web&hash=1EC363A65C710BCD1D4E14ED120CB237
Healthcare Quality Index 2019. Promoting Equitable and Inclusive Care for Lesbian, Gay, Bisexual, Transgender and Queer Patients and Their Families https://assets2.hrc.org/files/assets/resources/HEI-2019-FinalReport. pdf?_ga=2.10755447.2119733569.1570248174-1514098497.1557278929